QI Program
We are committed to the provision of a well-designed and well-implemented Quality Improvement (QI) program. Our culture, systems and processes are structured around this mission to improve the health of all enrolled members.
Scope
The scope of the QI Program is comprehensive and addresses both the quality and safety of clinical care and quality of services provided to Western Sky Community Care's members including medical, behavioral health, dental and vision care. We incorporate all demographic groups, care settings, and services in QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon Western Sky Community Care's products), and ancillary services.
Goals & Objectives
Our primary quality improvement goal is to improve members’ health status through a variety of meaningful quality improvement activities implemented across all care settings and aimed at improving quality of care and services delivered.
Credentialing Standards
For consideration to participate in the Western Sky Community Care network, all licensed physicians and other licensed healthcare professionals who have an independent relationship with Western Sky Community Care must complete an application for participation and submit copies of applicable supporting documentation.
Cultural Competency Plan
Western Sky Community Care is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs. That mission is supported by facilitating the process by which Western Sky Community Care can respond to the health care needs of all individuals, regardless of their ethnic, cultural, religious beliefs or language. Our Cultural Competency plan is reviewed and updated annually.
Participation in QI
Western Sky Community Care requires providers and practitioners to cooperate with all Quality Improvement activities, as well as allow the use of provider and/or practitioner performance data, to ensure the success of the QI Program. The Western Sky Community Care QI Program is outlined on the website and is available upon request. If you are interested in learning more about Western Sky Community Care's QI Program, please email QI_Referral@westernskycommunitycare.com
CAHPS®
Western Sky Community Care is dedicated to partnering with providers to help maximize opportunities to improve patient care and the member’s experience with their health plan and their providers. We use a tool titled CAHPS® (Consumer Assessment of Healthcare Providers and Systems) to gauge member experience.